Frequently asked questions

• Local: 2 hours maximum.
• National urgent: Next day at 08:30, 10:00, 14:00 and 19:00 with a maximum of 72 hours.
• International: Depending on the destination. To be consulted with our commercial department.

No, we offer tailor-made services for different emergencies:

• Urgent courier services.
• National and international parcels.
• Last mile (specialised in ecommerce, pharma and food).
• Logistics.
• Reverse logistics.

No, we have the right vehicle for every need:

• Motorbikes, vans and flatbed trucks.

Yes, you can check the status of your shipment through our website, logging in as a registered user.

Contact our customer service by calling +34 902 340 680.

Yes, Ara Vinc has extensive experience in managing reverse logistics for ecommerce clients.

Yes, we do custom integrations and implementations with the main ecommerce platforms (Prestashop, Magento and Woocommerce).

Yes, these are as follows:

• Communication by email and/or sms to recipients.
• Delivery in specific time slots.
• Delivery at points of convenience or PUDO (pick up drop off).

Yes, in the event that a shipment is damaged, compensation is paid in accordance with the provisions of the LOTT (Land Transport Law), which establishes the value per kg according to the daily IPREM.

For any other service that requires a higher insurance coverage, please contact our sales department.

Yes, we are accredited to ISO 14001, in addition to ISO 9001 for quality management system and ISO 45001 for occupational health and safety.

Yes, we have the corresponding administrative authorisations (RSIPAC) as well as distribution routes.

Yes, we have a distribution network for temperature-controlled pharmacy and parapharmacy products.