{"id":3122,"date":"2024-02-09T10:07:08","date_gmt":"2024-02-09T09:07:08","guid":{"rendered":"https:\/\/www.aravinc.com\/complaints-channel\/"},"modified":"2026-04-20T17:38:56","modified_gmt":"2026-04-20T15:38:56","slug":"complaints-channel","status":"publish","type":"page","link":"https:\/\/www.aravinc.com\/en\/complaints-channel\/","title":{"rendered":"Complaints channel"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3122\" class=\"elementor elementor-3122 elementor-1377\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ba2e9c2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ba2e9c2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-788c758\" data-id=\"788c758\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-569a232 elementor-widget elementor-widget-heading\" data-id=\"569a232\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Complaints channel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d55016 elementor-widget elementor-widget-heading\" data-id=\"9d55016\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">INTRODUCTION<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52466f3 elementor-widget elementor-widget-text-editor\" data-id=\"52466f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tARAVINC, S.L. has a complaints channel so that those who are aware of serious infractions or crimes committed during the exercise of their activity or relationship with the company can report them. The channel is the communication tool that integrates the internal information system of the organization.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8d605c elementor-widget elementor-widget-heading\" data-id=\"d8d605c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">WHO CAN REPORT\/COMPLAIN THROUGH THE WHISTLEBLOWER CHANNEL?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cee531b elementor-widget elementor-widget-text-editor\" data-id=\"cee531b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tCurrent or former employees of the company. Current or former employees of the company. Different types of personnel: volunteers; scholarship; in training periods; nominations; freelancers; partner people; personnel of contractor companies, subcontractors, suppliers; legal representatives of the workers or natural persons who advise the reporting person; natural persons who are related to the reporting person and who may suffer reprisals, such as co-workers or relatives of the reporting person; legal persons, for whom they work or with whom they maintain any other type of relationship in a work context or in which they hold a significant participation.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c72b23a elementor-widget elementor-widget-heading\" data-id=\"c72b23a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">WHAT CAN BE REPORTED<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-211adbc elementor-widget elementor-widget-text-editor\" data-id=\"211adbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul class=\"arali\"><li>Actions or omissions that may constitute breaches of European Union Law.<\/li><li>Actions or omissions that could constitute a serious or very serious criminal or administrative offense.<\/li><li>Infringements of labor law in the area of occupational health and safety.<\/li><\/ul><p>This channel is not an instrument of communication of labor or commercial complaints between parties.<\/p><p>The channel must be used in good faith. If the complainant acts with awareness of the lack of veracity of the data provided, or with the sole purpose of denigrating the person or institution denounced, he\/she may be held liable.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e5ba65 elementor-widget elementor-widget-heading\" data-id=\"7e5ba65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CONFIDENTIALITY AND NON-RETALIATION<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba4686a elementor-widget elementor-widget-text-editor\" data-id=\"ba4686a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This system guarantees the confidentiality of the complainant and of any third party that appears in the communication, both legally and technically, and allows anonymity. Likewise, the system is subject to the principle of non-retaliation for any of the complainants or third parties. When the organization becomes aware that the whistleblower or informant has been subjected to acts of intimidation or retaliation, it will promote or exercise the appropriate corrective or restitutionary actions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e6ee2a elementor-widget elementor-widget-heading\" data-id=\"2e6ee2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">ANONYMOUS REPORTING<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-801601c elementor-widget elementor-widget-text-editor\" data-id=\"801601c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tThe report may be anonymous; the most important thing is the credibility of the facts, not the person making the report. Anonymity, however, makes it difficult to maintain an open communication channel with the complainant, which would facilitate the analysis and investigation process. Likewise, depending on the type of offense reported (especially if it directly affects the complainant), anonymity can also make the investigation much more difficult. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1a8713 elementor-widget elementor-widget-heading\" data-id=\"f1a8713\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PROCESSING OF THE COMPLAINT <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8989054 elementor-widget elementor-widget-text-editor\" data-id=\"8989054\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tSending the complaint automatically generates a reception number available to the complainant. The complaint is transferred to the person responsible for the company\u2019s complaint systems, beginning the analysis and investigation phase. The procedures will be carried out with the utmost reserve and confidentiality, in accordance with the law. Within a maximum period of three months (extendable to a further 3 months in the event that the investigation is particularly complex), the company will notify the complainant of the content of the resolution derived from their complaint. It is possible to maintain communication with the complainant or request additional information. If its investigations reveal indications of a crime, the facts will be transferred to the Public Prosecutor\u2019s Office or the judicial authority.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac456f9 elementor-widget elementor-widget-heading\" data-id=\"ac456f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">INDEPENDENT WHISTLEBLOWER PROTECTION AUTHORITY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ea64dd elementor-widget elementor-widget-text-editor\" data-id=\"1ea64dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We inform you that you can submit your complaint through the channel enabled on the website of the Anti-Fraud Office of Catalonia, if the breach is limited to the Autonomous Community of Catalonia, or through the website of the Independent Authority for the Protection of Informants if the reported events have occurred outside this community.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-edea11f elementor-align-center elementor-widget elementor-widget-button\" data-id=\"edea11f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.aravinc.com\/en\/complaints-channel-data-processing\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Access complaints channel<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaints channel INTRODUCTION ARAVINC, S.L. has a complaints channel so that those who are aware of serious infractions or crimes committed during the exercise of their activity or relationship with the company can report them. The channel is the communication tool that integrates the internal information system of the organization. WHO CAN REPORT\/COMPLAIN THROUGH THE [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-3122","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u25b7 AraVinc | Complaints channel<\/title>\n<meta name=\"description\" content=\"Complaints channel INTRODUCTION ARAVINC, S.L. has a complaints channel so that those who are aware of serious infractions or crimes committed during the \u2713\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.aravinc.com\/en\/complaints-channel\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" 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